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WivMe — Terms of Service

DRAFT — needs a solicitor's review before launch. This is a strong, WivMe-specific starting point covering ~90% of what you need. Items marked [DECISION] need a choice from you. Items marked [LEGAL REVIEW] are clauses a lawyer should specifically check. Replace all [PLACEHOLDER] values.

Effective date: [PLACEHOLDER — date] Last updated: [PLACEHOLDER — date]

WivMe is operated by [PLACEHOLDER — legal entity name, e.g. "Hannah [Surname] trading as WivMe" or the registered company name and number] ("WivMe", "we", "us", "our"). Our registered address is [PLACEHOLDER]. You can contact us at [PLACEHOLDER — support email].

These Terms of Service ("Terms") govern your use of the WivMe app and website at wivme.app (together, the "Service"). By creating an account or using the Service, you agree to these Terms, our Privacy Policy, and our Community Guidelines. If you do not agree, do not use the Service.

1. What WivMe is

WivMe is a platform that helps adults find companions for activities and events. It is a platonic activity-companion service. It is not a dating service, a matchmaking service, or a support service for loneliness or mental health.

We provide a platform to connect people. We do not organise, run, supervise, attend, or take responsibility for the activities themselves. Any meeting between users happens at their own arrangement and risk. See section 9 (Safety) and section 12 (Liability).

2. Eligibility

To use WivMe you must:

  • be at least [DECISION — minimum age: 18, or your intended floor] years old;
  • be legally able to enter into a binding contract;
  • confirm your date of birth and a phone number when we ask (see section 4); and
  • provide accurate registration information and keep it up to date.

WivMe is currently available only to users in [DECISION — e.g. "the United Kingdom" / "Derby and surrounding areas during our pilot"]. You are responsible for complying with your local laws.

3. Your account

You are responsible for your account and for keeping your login details secure. Do not share your account or let anyone else use it. Tell us immediately at [PLACEHOLDER — support email] if you think your account has been compromised.

You may only hold one account. We may suspend or close accounts that breach these Terms or our Community Guidelines (see section 11).

4. Age and mobile number verification

You confirm your date of birth when you first use WivMe, and you must be 18 or over. Before you can post a plan, apply to one, or RSVP to an event, we also ask you to confirm a phone number by entering a one-time code we text you. We use a third-party verification provider (Didit) to send that code.

Confirming a mobile number helps keep bots and duplicate accounts off WivMe. It is not an identity check, an age check, or a background or criminal-record check, and we do not verify that members are who they say they are. Each mobile number can be linked to one account only, and your number is never shown to other members.

5. Credits and points

WivMe uses two separate systems. They are not interchangeable.

Credits are a paid, virtual balance you buy to use certain features (such as posting an activity or requesting to join one). Credits:

  • are purchased through our payment provider (Stripe);
  • have no cash value and are not money, e-money, or a payment instrument;
  • cannot be exchanged, transferred, sold, or withdrawn for cash;
  • are [DECISION — non-refundable except where required by law / refundable within X days if unused]; and
  • [DECISION — do / do not] expire. If they expire, the period is [DECISION — e.g. 12 months from purchase].

Points are earned through activity on the platform (for example, completing check-ins or earning badges in The WivMe Circle). Points:

  • cannot be bought;
  • have no monetary value and can never be exchanged for cash, credits, or goods; and
  • are a recognition and status feature only.

We may change the price of credits, the cost of features, and how points are earned. We'll give reasonable notice of material changes and they won't affect credits you've already bought. [LEGAL REVIEW — consumer law on changing terms after purchase.]

6. Payments

Payments are processed by Stripe. By buying credits you agree to Stripe's terms. We don't store your full card details.

Cancellation and refunds (consumer rights): Because credits are digital content supplied immediately, when you buy credits you agree that we begin supply straight away and you acknowledge you lose your 14-day right to cancel once you start using them. Your other statutory rights (for example, if the digital content is faulty) are unaffected. [LEGAL REVIEW — Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 digital content provisions.]

7. Your content

You may post activities, profile information, messages and other content ("Your Content"). You keep ownership of Your Content, but you grant us a licence to host, display and use it as needed to run the Service.

You are responsible for Your Content and must make sure it is accurate, lawful, and complies with our Community Guidelines. Do not post anything illegal, harmful, misleading, or that infringes anyone's rights.

8. Acceptable use and content moderation

You must follow our Community Guidelines, which form part of these Terms.

WivMe hosts user-generated content and is subject to duties under the UK Online Safety Act 2023. We take steps to detect, remove and prevent illegal content and to protect users. This includes automated tools that scan messages, profile text and images and monitor account behaviour, alongside reporting and blocking tools, with human review of flagged content. We act on reports and flags, and we may block content, warn, limit, suspend or remove users who breach the rules. Significant actions affecting your account are decided by a person, and you can appeal them. How this works and what data is involved is described in our Privacy Policy. [LEGAL REVIEW — confirm your OSA duties, illegal content risk assessment, and whether children's-access duties apply given the self-declared age gate and mobile check.]

9. Safety

WivMe provides safety features including reporting, blocking, a staged location-reveal flow, an in-person safety kit and a mutual check-in system. These are tools to help you, not guarantees of safety.

WivMe does not vet, endorse, or supervise users or activities. Confirming a mobile number is not an identity or background check. You are responsible for your own safety. Meet in public where sensible, tell someone where you're going, and use the safety tools provided. If you are ever in immediate danger, contact the emergency services (999 in the UK).

10. Prohibited conduct

You must not:

  • use WivMe for dating, romantic, sexual, or commercial solicitation;
  • harass, threaten, abuse, discriminate against, or endanger anyone;
  • impersonate anyone, or use a mobile number that isn't yours;
  • use the Service for anything illegal or to promote illegal activity;
  • attempt to bypass safety, verification, or payment systems;
  • scrape, copy, or misuse other users' data; or
  • interfere with or attack the Service's infrastructure.

11. Suspension and termination

We may suspend or close your account if you breach these Terms or the Community Guidelines, if required by law, or to protect users or the Service. Where appropriate we'll tell you why and, where the Online Safety Act requires it, offer a route to appeal. [LEGAL REVIEW — OSA complaints/appeals duties.]

You can close your account at any time in Account & Settings. Some information may be retained as described in our Privacy Policy.

12. Our liability

The Service is provided "as is". To the fullest extent the law allows:

  • we are not liable for the conduct of other users, or for anything that happens during or as a result of an activity or meeting arranged through WivMe;
  • we don't exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be excluded under law; and
  • subject to the above, our total liability to you is limited to [DECISION — e.g. the amount you paid us in the 12 months before the claim].

[LEGAL REVIEW — this liability section is the most important one for a service that facilitates in-person meetings. Have it reviewed carefully.]

13. Changes to these Terms

We may update these Terms. If changes are material, we'll give you reasonable notice. Continuing to use the Service after changes take effect means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales. [LEGAL REVIEW / DECISION — confirm.]

15. Contact

Questions about these Terms: [PLACEHOLDER — support email].