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WivMe — Terms and Conditions

Last updated: 11 September 2026

WivMe Terms and Conditions

About WivMe and this agreement

We are WivMe Limited, with registered offices located at 124 City Road, London, United Kingdom, EC1V 2NX, the creators of WivMe.

In these terms, “Web App” means the WivMe web application at wivmeapp.com; “App” means the WivMe mobile application downloaded to your device; and “Platform” means the Web App and the App. References to the Platform apply to whichever of them you use.

Part A applies to use of the Platform. Part B applies when you use the Web App. Part C applies when you use the App. If you use both, both relevant parts apply. The Apple-specific provisions apply to iOS users, and the Google-specific provisions apply to Google Play users, as specified in Part C.

Part A — Shared terms

A1 Our services

A1.1 WivMe is a social activity platform which enables users to create, publish and join activities organised by other users.

A1.2 Through the Platform users may:

  • create and publish activity listings;

  • apply to participate in activities created by other users;

  • choose to be open for invites by other users posting an activity listing;

  • view certain profile information relating to other users;

  • communicate with other users through direct messaging functionality; and

  • participate in group chats associated with activities.

A1.3 WivMe acts solely as a technology platform facilitating introductions and communications between users.

A1.4 WivMe does not typically organise, operate, manage, supervise, control, sponsor or endorse any activity listed on the Platform.

A2 User accounts

A2.1 To use certain features of the Platform, you must register an account and provide accurate, current and complete information.

A2.2 You must:

  • be at least 18 years old (and therefore successfully validate your telephone number and pass the age verification step, conducted via a third party);

  • provide truthful information when creating your account;

  • keep your account details up to date;

  • maintain the confidentiality of your login credentials; and

  • immediately notify WivMe of any unauthorised use of your account.

A2.3 You are responsible for all activity occurring through your account.

A2.4 You may only maintain one account unless expressly authorised by WivMe.

A2.5 WivMe reserves the right to suspend, restrict or terminate accounts that contain false information, are used in breach of these Terms, or otherwise present a risk to the Platform, its users or WivMe.

A3 User organised activities

A3.1 All activities advertised through the Platform are organised and hosted solely by users.

A3.2 The user publishing an activity is solely responsible for:

  • the accuracy of the activity description;

  • venue arrangements;

  • ensuring the activity complies with applicable laws and regulations;

  • participant management; and

  • the safe conduct of the activity.

A3.3 WivMe is not a party to any arrangement, agreement or understanding formed between users through the Platform and accepts no responsibility for the organisation, quality, legality, safety or outcome of any activity.

A4 Applications and activity participation

A4.1 By applying to join an activity, you acknowledge and agree that:

  • your profile information may be displayed to the activity organiser;

  • if your application is accepted, your profile information may be visible to other participants in that activity;

  • you may be added to activity-specific direct message conversations or group chats; and

  • other participants may view content that you choose to share in those chats.

A4.2 You remain solely responsible for any information that you disclose to other users.

A5 User interactions

A5.1 WivMe does not verify the identity, background, qualifications, suitability or intentions of users.

A5.2 WivMe does not conduct criminal record checks or make any representations regarding the conduct of users.

A5.3 Any communication, meeting, activity participation or exchange of information between users is undertaken entirely at their own risk.

A5.4 Users are solely responsible for deciding whether to interact with, communicate with or meet another user.

A6 Reporting and safety reporting

A6.1 Users may report other users, activities, messages or content through the reporting tools made available within the Platform.

A6.2 Where a user is reported, WivMe may temporarily restrict, suspend or block that account while an investigation is conducted.

A6.3 WivMe aims to review reports promptly and generally seeks to complete investigations within 24 hours, although this timeframe is not guaranteed.

A6.4 Following an investigation, WivMe may remove content, issue warnings, restrict functionality, suspend accounts or terminate access to the Platform.

A7 Safety tools

A7.1 The Platform may provide safety information, reporting tools and access to safety guidance.

A7.2 Such tools are provided for informational purposes only and do not guarantee user safety.

A7.3 If you believe that you or another person is in immediate danger, you should contact the emergency services or relevant authorities immediately rather than relying on the Platform.

A8 Payment

A8.1 All payments made through the website are processed by our third-party payment services provider, Stripe Payments Europe Ltd and its affiliated entities (“Stripe”). Payments made through the App are processed through the applicable app store billing system, including Apple’s App Store for iOS users and Google Play for Android users.

A8.2 By purchasing credits through the Platform, you acknowledge and agree that payment transactions are processed by Stripe, Apple or Google (as applicable) in accordance with the relevant provider’s terms, conditions and privacy policy. WivMe does not process payment card details and does not store your full payment card information.

A8.3 WivMe does not act as a bank, payment institution, electronic money institution, escrow provider or custodian of funds. Any monies paid by users for the purchase of credits are processed by Stripe, Apple or Google (as applicable) and are not held by WivMe on behalf of users.

A8.4 Credits are a virtual feature of the Platform only and do not constitute a stored monetary balance, deposit, electronic money or any form of financial product. Users have no right to redeem credits for cash or withdraw any amount from their WivMe account.

A8.5 WivMe shall not be responsible for payment processing services provided by Stripe, Apple or Google, including any payment delays, interruptions, errors or security incidents arising from their systems or services, except to the extent required by applicable law.

A9 Credit system

A9.1 The Platform operates a virtual credit system.

A9.2 Credits may be acquired by:

  • purchasing credits through the Platform ("Purchased Credits"); or

  • receiving promotional credits awarded by WivMe from time to time ("Promotional Credits").

A9.3 Purchased Credits and Promotional Credits will appear within a single credit balance in a user's account.

A9.4 Credits:

  • have no monetary value;

  • are not redeemable for cash;

  • cannot be transferred or sold;

  • do not constitute personal property; and

  • may only be used within the Platform in accordance with these Terms.

A9.5 WivMe may determine the number of credits required to access particular features including posting activities and applying to join activities.

A9.6 If you wish to request a refund of Purchased Credits, you must submit your request to WivMe within 90 days of the activity planned date ("Refund Request Period"). Refund requests received after the Refund Request Period will not normally be considered, except where required by applicable law.

A9.7 To request a refund, contact us at support@wivmeapp.com or through the support channel made available in the Platform, providing the activity planned date, the amount of credits purchased and the reason for the request. Refund requests are considered at WivMe's discretion. Where a refund is approved, it will normally be issued to the original payment method used for the purchase and will be subject to the terms, conditions and processing times of the relevant payment provider (Stripe, Apple or Google, as applicable) and any applicable law. Promotional Credits are not refundable.

A10 Credit restorations

A10.1 WivMe may, in its discretion, restore credits to a user's account where:

  • an activity does not proceed;

  • no applications are received for an activity;

  • a technical error has occurred; or

  • WivMe otherwise considers a restoration appropriate.

A10.2 Any restoration will be made solely by re-crediting the user's WivMe account.

A10.3 Unless required by applicable law, users shall not be entitled to receive any monetary payment, cash refund or equivalent value arising from the restoration of credits.

A11 Privacy and your personal information

A11.1 Protecting your personal information is important to us. Our Privacy Policy, which is available at https://www.wivmeapp.com/privacy, explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to it and how to contact us and supervisory authorities if you have a query or complaint.

A12 Collection of technical information

A12.1 We may collect and use technical data that might include, for example, the specifications of your device and its software in order to help us provide software updates, product support, and other services related to the Platform. We may also use this information, as long as it is in a form that does not personally identify you, to improve products or to offer new services or technologies to you.

A13 Ownership, use and intellectual property rights

A13.1 The intellectual property rights in the Platform and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Platform (the ‘Content’) are owned by us and our licensors.

A13.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, patents, trademarks, service marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners or licensors of them and are free to use them as we see fit.

A13.3 Nothing in these terms grants you any legal rights in the Platform or the Content other than as necessary for you to access it and use it. You agree not to adjust, try to circumvent or delete any notices contained in the Platform or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.

A14 Acceptable use

A14.1 You must not use the Platform to do any of the following things:

  • break the law or encourage any unlawful activity;

  • send or upload anything that is (or might be considered to be) defamatory, offensive, obscene, containing or representing sexually explicit images and/or discriminatory (including but not limited to, in relation to race, gender, religious beliefs, sexual orientation or disability);

  • infringe our or anyone else’s intellectual property rights (for example, by using or uploading someone else’s content);

  • use it for any political, protest or any similar activity;

  • transmit any harmful software code such as viruses;

  • try to gain unauthorised access to computers, data, systems, accounts or networks; or

  • deliberately disrupt the operation of anyone’s website, mobile application, server or business.

A14.2 WivMe reserves the right to delete any Content which is not compliant with clause A14.

A14.3 Any submission you make to the Platform, including but not limited to any forums, and any other communication to users of the Platform by you must conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably. In particular, any submission or communication by you must be:

  • not defamatory or likely to give rise to an allegation of defamation;

  • not offensive, obscene, sexually explicit, discriminatory or deceptive;

  • unlikely to cause offence, embarrassment or be construed as, or constitute harassment to others;

  • factually accurate or your own genuinely held belief; and

  • your own original work (where applicable) and lawfully submitted.

A14.4 While we use all commercially reasonable efforts to make sure that the Platform is secure and accurate, we do not actively monitor or check at all times whether information supplied to us through the Platform is factual, exact, confidential, commercially sensitive or valuable.

A14.5 Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Platform will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.

A15 External services

A15.1 The Platform may enable you to access services and websites that we do not own or operate (referred to below as ‘external services’).

A15.2 We are not responsible for examining or evaluating the content or accuracy of these external services. Before using them, make sure you have read and agreed to the terms on which they are being offered to you including the way in which they may use your personal information.

A15.3 You must not use external services in any way that:

  • is inconsistent with these terms or with the terms of the external service; or

  • infringes our intellectual property rights, or the intellectual property rights of any third party.

A15.4 From time to time, we may change or remove the external services that are made available through the Platform.

A16 Liability

A16.1 Nothing in these terms shall exclude or limit WivMe’s liability for death or personal injury caused by our negligence or wilful misconduct, liability for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under the laws of England and Wales.

A16.2 Subject to clause A16.1, WivMe shall bear no liability of any kind whatsoever for (but not limited to) any direct or indirect/consequential, foreseeable or unforeseeable, losses, costs, damages, fees, expenses, any inaccuracy or misleading information, any loss of profit, revenue, suffered by you or any third-party, relating to, in connection with, or arising from, this agreement, the WivMe’s products and services and/or the Platform.

A16.3 In any case, subject to clause A16.1 and to the extent permitted under applicable law, WivMe’s total aggregate liability arising from or in connection with this agreement, the WivMe and/or the Platform (whether the liability arises because of breach of contract, tort or for any other reason) shall be limited to no more than fifty pounds sterling (£50).

A16.4 Without limiting clauses A16.1–A16.3, WivMe shall not be responsible for:

  • the conduct of any user;

  • any act or omission occurring during an activity;

  • any injury, loss, damage, theft or dispute arising from participation in an activity;

  • communications between users;

  • user-generated content; or

  • the cancellation, failure, quality or outcome of any activity.

A17 Ending these terms

A17.1 We can end these terms and our agreement with you, if you do not comply with any part of them.

A17.2 We will give you a reasonable amount of notice before the terms and our agreement with you ends but if what you have done is serious then we may end our agreement with you immediately and without advance notice to you. ‘Serious’ means that you are causing harm (or attempting to cause harm) to other users, interfering with the operation of the Platform or doing anything else that we think presents a big enough risk to justify us ending our agreement with you quickly.

A17.3 The consequences of our agreement with you ending are as follows:

  • you are no longer allowed to use the Platform and we may remotely limit your access to it;

  • you must delete it from any devices that it has been installed on;

  • we may delete or suspend access to any accounts that you hold with us; and

  • you are not entitled to a refund to the extent you paid for the Platform or any of its features.

A18 Transferring these terms

A18.1 We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that you are not adversely affected as a result.

A18.2 You are not allowed to transfer your rights under these terms to anyone without our prior written consent.

A19 Governing law and jurisdiction

A19.1 The laws of England and Wales apply to this agreement, although if you are resident elsewhere acting in a non-professional capacity, you will retain the benefit of any mandatory protections given to you by the laws of the country in which you live.

A19.2 Any disputes will be subject to the non-exclusive jurisdiction of the English courts. This means that you can choose whether to bring a claim in the courts of England or in the courts of another part of the UK in which you live.

Part B — Web App provisions

B1 Acceptance of the web terms

B1.1 By visiting the Web App, you are agreeing to the terms of this agreement which are legally binding. Please read it together with our privacy policy, available at https://www.wivmeapp.com/privacy. If you do not agree to these terms, we will not allow you to use the Web App.

B2 Updates to the Web App

B2.1 We may update the Web App from time to time for reasons that include fixing bugs or enhancing functionality.

B2.2 Due to WivMe being a Web App, new versions are deployed to our servers automatically and you access the latest version each time you visit the Web App’s home screen. Your browser may cache parts of the Web App, so you may need to refresh the page or clear your cache to see the latest changes. We strongly recommend you use the latest version, as older cached versions may not work properly or may lack security fixes.

B2.3 Updates will download automatically per each time you visit the Web App.

B3 Changes to the web terms

B3.1 We may need to revise these terms from time to time to reflect changes in the Web App’s functionality, to deal with a security threat or if there is a change in the law or guidance.

B3.2 We may revise these terms from time to time. If we make material changes, we’ll notify you by in-app message, email or a notice when you next log in. If you do not accept the updated terms, you should stop using the app. Your continued use after the changes take effect will confirm your acceptance.

Part C — Mobile App provisions

C1 Acceptance of the mobile terms

C1.1 By downloading the App, you are agreeing to the terms of this agreement which are legally binding. Please read it together with our privacy policy, available at https://www.wivmeapp.com/privacy, before you download and use the App. Only download the App if you have read the rules and agree to them. If you do not agree to these terms, we will not allow you to use the App and you should not download it.

C2 App Store and Google Play definitions

C2.1 References to the ‘App Store’ means Apple’s App Store and we refer to their rules and policies contained in the Apple Media Services Terms and Conditions as the ‘App Store Rules’.

C2.2 References to ‘Google Play’ means the app distribution platform operated by Google and known as Google Play, and we refer to Google’s terms of service (and other applicable terms) collectively as ‘Google’s Rules’.

C2.3 In clauses where we use the phrase “App Store Rules or Google’s Rules (as applicable)”, we intend for the App Store Rules to apply to users who have obtained the App via the Apple App Store, and for Google’s Rules to apply to users who have obtained the App via the Google Play distribution platform.

C3 Agreement and mobile licence

C3.1 These terms are an agreement made between you and us and:

  • Apple is not a party to this agreement and has no responsibility for the app or its content; and

  • Google is not a party to this agreement and has no liability under it.

C3.2 We license you to download and use the App:

  • For iOS users, onto any Apple-branded product, and to use it once you have downloaded it, provided you follow all of the rules described in this agreement and the App Store Rules.

  • For Google Play Store users, to use the App provided you follow all of the rules described in this agreement and also Google’s rules.

C3.3 The licence:

  • is only for you personally (and anyone else that the Apple Usage Rules or Google’s Rules (as applicable) allow), and for non-business use;

  • starts when you download the App; and

  • covers content, materials, or services accessible from, or bought in, the App including all of our support resources. It also covers updates to the App unless they come with separate terms, in which case we will give you an opportunity to review and accept.

C3.4 You must comply with the App Store Rules and Google’s Rules (as applicable) as well as these terms but, if there is any conflict between them, you should follow the App Store Rules or Google’s Rules rather than the equivalent rule here.

C3.5 You do not own the App or any of its contents but you may use it on devices that you own or control, as permitted by these terms and by the App Store Rules or Google’s Rules (as applicable).

C3.6 If you sell or give away the device on which you have downloaded the App, you must first remove the App from the device.

C3.7 You are not allowed to:

  • modify the App’s code in any way, including inserting new code, either directly or through the use of another app or piece of software;

  • deliberately attempt to avoid or manipulate any security features included in the App; or

  • pretend that the App is your own or make it available for others to download or use (including by way of copying the code of the App and creating an independent version).

C4 Support and contact

C4.1 We are responsible for customer service in relation to the App and can help you if you are having any issues.

C4.2 For iOS users, you acknowledge that Apple has no obligation whatsoever to provide any support or maintenance services in relation to the App, although if the App is faulty, you may be able to claim a refund for paid content or services.

C4.3 For Google users, you acknowledge that Google has no obligation to provide any support or maintenance services in relation to the App. Refunds may be available to you in a range of circumstances, either from Google or from us. See Google’s refund policies for more information.

C4.4 If you need to get in touch with us, you can use the ‘contact us’ functionality provided in the app.

C4.5 If we need to get in touch with you, we will do so by email or an in-app notification.

C5 Updates to the App

C5.1 We may update the App from time to time for reasons that include fixing bugs or enhancing functionality. We might also change or remove functionality but if we do that, we will ensure that the App still meets the description of it that was provided to you at the time you downloaded the App.

C5.2 Updates will either download automatically or you may need to trigger them yourself, depending on your device, its settings and the app store.

C5.3 We strongly suggest that you download all updates as soon as they become available. Depending on the nature of the update, the App may not work properly (or at all), or you may be exposed to security vulnerabilities, if you do not keep the App updated to the latest version that we make available.

C6 Changes to the mobile terms

C6.1 We may need to revise these terms from time to time to reflect changes in the App’s functionality, to deal with a security threat or if there is a change in the law or guidance.

C6.2 You will be asked to agree to any material changes in advance by an in-app notification, usually when you download an update. If you do not accept the changes, you will not be able to use the App. Google users may be able to request a refund in these circumstances.

C7 Apple warranty provision

C7.1 If the App fails to meet the standards required by law (including that the App is of satisfactory quality, fit for purpose and as described), please contact Apple who will provide you with a full refund of the price you paid for the App, in the event that the App was not made available for free. Apple has no other responsibility or obligation in relation to the App beyond providing a refund in the circumstances described in this clause.

C8 Failures of networks or hardware

C8.1 The App relies on a number of things working properly to enable you to enjoy all of its features. Many of these, such as your internet connection, your device and the App Store or Google Play (as applicable), are entirely outside of our control. Although we will do everything we reasonably can to resolve issues, we are not responsible to you if you are unable to use all or any part of the App due to a poor internet connection, faulty components in your device (such as a faulty GPS signal, failing in the API with any suppliers of our Content or related features), App Store failure or failure of Google Play to function properly (as applicable) or anything else that it would not be reasonable to expect us to control.

C9 Third parties

C9.1 No one other than us or you has any right to enforce these terms, except that in the case of iOS users:

  • Apple and Apple’s subsidiary companies are third party beneficiaries of these terms and to this agreement. This means that if you breach any of these terms, Apple has the right to enforce it and to take action against you directly, with or without our involvement.